What materials are Utimi toys made of?
All Utimi erotic products are made of special and body-safe silicone and ABS thermoplastic polymer, which increases their waterproofness. You can use them safely and securely.
Are all Utimi toys waterproof?
Yes, all Utimi toys are 100% waterproof to maximize your fun. In addition, they are much easier to clean.
How do I store my equipment?
Handle your device only when it is ready to be handled. Remember, opening the device will void the warranty.
Make sure to keep your device in a dry, safe place that is not exposed to extreme heat or direct sunlight.
Do all Utimi toys come with a USB cable?
Of course, most of our products are rechargeable and come with a USB cable. So all you have to do is make sure they are charged and ready to start working properly.
I received a statement, but I haven't received the package yet.
If you have not received your shipment, please call Utimi to check the status of your order and delivery. You can also contact our customer service so that we can provide you with a satisfactory solution on time.
What to do if I receive a defective product?
We take the quality of our products very seriously and each product undergoes a rigorous quality inspection before it leaves the factory. Considering the shipment, we can 99% guarantee the quality of our products. We recommend that you first follow the instructions in the user manual to install the battery correctly. If the product still does not work or is found to be defective or damaged, please contact us immediately by sending a picture or video to our customer service representative promptly and our customer service will help you find a solution.
I received the product and opened it. Can I still return the product?
All of our products are non-returnable after the package arrives. This is for sanitary reasons as we cannot ensure that items are sterile once received and opened. This should be a relief - you can rest assured that any product you receive is not in the hands of another customer before!
If you are not satisfied with the item and the outer film of the item is unopened, please take a photo and contact our customer service staff at each site. We will provide the return information after our review is complete. Please provide us with your tracking number after sending the package.
I want to refund, how long will it take for me to receive my refund?
The product is sent back to the Utimi warehouse. Refunds will be issued within 3-7 business days after receipt is confirmed by the staff at the Utimi warehouse. However, please note that we will not refund your shipping costs. In addition, we will deduct 15% of the shipping cost for returns if exchanges are caused by personal reasons, except for quality issues. You can then place another order.
