Considered the nature of the products we sell, we want to make sure that our customers are protected and fostering clean, hygienic and healthy living. We do everything we can to make sure that everything we sell is clean, hygienic, sealed, and has never been directly touched by a human, and also, has never been used before. Once an order leaves our warehouse facility there is no way of verifying that the products within are still new and unused.
Hence, We do not give satisfaction returns:
Items purchased online through utimi.com cannot be returned unless the item is defective. Defective items will be exchanged for the same item only within 60 days of purchase.
To process your defective exchange promptly, all returns must be pre-approved, please contact our customer service: firstname.lastname@example.org and our staffs will contact you within 48 hours.
One Year Warranty:
Online purchases made through utimi.com break down within one year in the period of proper use, our customers can enjoy the relevant warranty to get them replaced.
NO CREDIT will be given to any "NON-DEFECTIVE" and "USED" products.No warranty will be given to any force majeure and man-made causes to a defective product, such as improper care, personal tear down and willful damage, etc.